Please review these terms and conditions carefully, as by using our website you agree to adhere to them.
Course Content Review Policy
PRT-TRAINING takes the standard of its courses very seriously. For this reason, the below policy sets out how we ensure the standards of our service is maintained.
Course reviews are an integral part of PRT-TRAINING’s quality assurance process.
The focus of course reviews is on:
- The appropriateness of the content and assessment method in order to achieve the learning outcomes,
- The course content being up to date and accurate.
Responsibility
Responsibility for course review and recommendations being addressed rests with the owner at PRT-TRAINING. The responsibility for the Review process lies with the owner at PRT-TRAINING.
Frequency
Each course is reviewed on an annual basis. The courses are reviewed by a Subject Matter Specialist to ensure their accuracy.
All legal elements of the learning materials will be reviewed by the owner at PRT-TRAINING to ensure the most up to date version of any legal references are used and are correct as of the time of the review.
Equal Opportunities Learner’s Charter
“Everyone has a part to play in ensuring we achieve equality of opportunity. We believe
that a positive attitude towards equality and diversity is right for our people, our clients and our business suppliers. This means that we must encourage all our people to welcome diversity and respect each person’s individuality”
PRT-TRAINING is committed to ensuring that the admissions process will be open and transparent, and that no individual or group receives less favourable treatment by virtue of age, disability, economic status, faith, gender, marital status, sexuality, race, colour, and nationality, ethnic or national origin.
The following Learner Charter has been drawn up stating the standards of service you can expect to receive as a learner of PRT-TRAINING.
Using the PRT-TRAINING services you can expect…
- to receive a highly quality learning experience
- to be given equal opportunities and treated fairly
- to be treated with courtesy
- to have access to advice, guidance and support to ensure your choices are informed ones and that your learning needs are met
- to learn in a healthy and safe environment
- to be provided with timely and appropriate information on your progress
- to have staff listen to any issues, suggestions or concerns you may have, and to respond in a relevant manner
In turn as a customer of PRT-TRAINING we would like you to:
- be fully committed to your course
- treat our staff with courtesy
- provide us with appropriate information to help us meet your learning and assessment needs
- ensure that your behaviour contributes to a healthy and safe environment
- abide by any rules specifically relating to online assessment
If for any reason you wish to make a formal complaint, then please access our formal complaints procedure on the website or email peter@prt-training.co.uk.
Reasonable Adjustments Policy
PRT-TRAINING has a duty under the Equality Act 2010 to make any reasonable adjustments that can be made for our learners to ensure they are not discriminated against.
We aim to facilitate open and fair access to our training for learners who are eligible for reasonable adjustments and / or special considerations without compromising the assessment of skills, knowledge, understanding or competence being measured , PRT-TRAINING achieve this through;
Reasonable Adjustments
PRT-TRAINING will consider requests for Reasonable Adjustments and Special Considerations.
This is agreed at point of booking/registration. The learner must request within a reasonable timeframe any adjustments that may be needed to reduce the effect of a disability or difficulty, which places the learner at a substantial disadvantage. Any requests for reasonable adjustments must not affect the quality and reliability of the learning outcomes nor must they give the learner an advantage over other learners undertaking the same or similar training.
Reasonable Adjustments may not be applied to training that will provide a “licence to practice” or where the learner needs to demonstrate a practical competence.
Special Considerations
A special consideration request can be made during or after a training event to reflect temporary illness, injury or indisposition that occurred at the time of the event. Any special considerations granted cannot remove the difficulty the learner faced at the time of the event and can only be a relatively small adjustment to ensure that the integrity of the training is not compromised. Special consideration may not be applied to training that will provide a “licence to practice” or where the learner needs to demonstrate a practical competence.
PRT-TRAINING will only consider requests for Reasonable Adjustments and Special Considerations submitted within a timely manner and have completed the appropriate paperwork for these requests.
Reasonable Adjustments
A reasonable adjustment helps to reduce the effect of a disability or a difficulty that places the learner at a substantial disadvantage.
Reasonable adjustments must not affect the quality and reliability of the learning outcomes, but may include;
- Ensuring any online learning is more accessible (such as ability to adjust display settings and providing advice/guidance on speech technology)
- Providing assistance during an assessment of learning
- Adapting materials or providing it on coloured paper
- Re-organising the physical assessment/learning environment
- Use of mechanical and electronic aids
- Use of assistive software
- Use of low vision aids
- British Sign Language
Reasonable adjustments must be approved and set in place prior to any assessment or learning is carried out.
Any assessment of work following a reasonable adjustment has been made must be carried out in the same way of work from other learners.
Reasonable adjustments must never give a learner and advantage to other learners and must never affect the quality or reliability of the learning.
It is important to note that not all requests for reasonable adjustments may be granted if they are not deemed reasonable, permissible or practical in certain situations. The learner may not need, nor be allowed, the same adjustments for all learning.
Requests for reasonable adjustments are approved by PRT-TRAINING prior to any bookings/registrations are taken. They are intended to allow access to training / assessment but can only be approved if the adjustment does not;
- Affect the quality and reliability of the learning
- Provide an unfair advantage to other learners
- Influence or compromise the final outcome of the assessment of learning
Any requests for reasonable adjustments must be made to PRT-TRAINING within 7 days of registration / booking or at least 28 working days before an assessment / classroom event using the appropriate paperwork. If you are unsure if a learner requires a reasonable adjustment, please speak with PRT-TRAINING who will provide the relevant guidance.
Special Considerations
A special consideration is consideration given to a learner who was prepared and present at an assessment but may have been disadvantaged by temporary illness, injury or adverse circumstances outside of their control.
It is important to note that special consideration may not be possible where assessment requires the demonstration of practical competence, or the training provides a “licence to practice”.
Where an assessment of learning is carried out and marked by a computer, the learner will have the ability to take it at a later date however this must be completed prior to any practical assessments or other learning is carried out.
A special consideration cannot give a learner an unfair advantage to other learners and must not mislead the learners’ achievement. The learner’s results must reflect their true achievement and not potential ability.
PRT-TRAINING’s decision on requests for special considerations will vary from learner to learner and one subject to another. The factors may include the severity of the consideration, date of assessment and the nature of the assessment such as practical or oral presentation.
The learner may be eligible for special considerations if;
- The performance in an assessment is affected by circumstances out of their control, such as recent personal illness, accident or bereavement
- Alternative arrangements which were agreed in advance proved to be inappropriate or inadequate
- Part of an assessment / event was missed due to circumstances beyond the control of the learner
The learner will not be eligible for special consideration if;
- The leaner has not been affected at the time of an assessment by a particular condition
- Part of an assessment / event is missed due to personal arrangements including holidays or unauthorised absence
- The event / assessment is affected by difficulties such as disturbances through building work, lack of proper facilities, changes in or shortages of staff or industrial disputes
Examples of circumstances where special consideration may be given are;
- Terminal illness of the learner
- Recent bereavement of a member of the immediate family
- Serious of disruptive domestic crises leading to acute anxiety about the family
- Incapacitating illness or injury of the learner
- Severe car accident
- Outbreak of infection where learners are in isolation
- Lost or damaged work beyond the control of the learner
Special consideration will not be granted for minor illness or a minor disturbance.
Requests for special considerations are approved by PRT-TRAINING Applications for special considerations must be made on case-by-case basis and thus separate applications must be made for each learner. Any requests for special considerations will only be approved if they do not;
- Affect the quality and reliability of the learning
- Provide an unfair advantage to other learners
- Influence or compromise the final outcome of the assessment of learning
Any requests for special considerations must be made to PRT-TRAINING within 7 days of the event or assessment using the appropriate paperwork. If you are unsure if a learner requires a special consideration please speak with PRT-TRAINING who will provide the relevant guidance.
It is important to note that special consideration will not be granted if / where learner achievement has been acknowledged and certified.
Complaints Policy
Complaint – a grievance, problem, difficulty or concern
POLICY STATEMENT
PRT-TRAINING recognises the importance of learner complaints and welcomes complaints as a valuable form of feedback about its services. We are committed to using the information we receive to help drive forward improvements.
This procedure outlines the aims of PRT-TRAINING in dealing with complaints and sets out what you as the customer can expect when making a complaint regarding a service.
A complaint is a way of letting us know that you are not happy with a particular service. We welcome your feedback. A complaint may be about delay, lack of response, discourtesy, failure to consult or about the standard of service you have received.
So please let us know if:
- you think we have done something wrong
- we have not done something that we said we would do
- you are not satisfied with a particular service or set of services that we provide
ANONYMOUS COMPLAINTS
We understand that it might be difficult for you to complain because you are worried that your complaint could result in a poorer service. Please be assured that we treat all complaints in the strictest confidence, and that it is your right to complain. If you do not provide us with a contact name or address, it will not be possible for us to get back to you with the outcome of the investigation
PROCEDURE
In the first instance, the complaint should be discussed with the team member concerned and resolution sought within 48 hours of the incident occurring. If this is successful and a resolution is reached, the complaint should be documented on the attached Appendix (1) and sent to the Company Administrator for filing. This should be received by the Company Administrator by the end of the next working day. There will be no further action taken.
In the case of an individual wishing to make the complaint, who feels unable to discuss the complaint with the team member concerned, the matter should be referred to the owner at PRT-TRAINING within 48 hours of the incident occurring. The nature of the complaint will be documented as per Appendix (2)
On receipt of the complaint, the nature of the complaint will be brought to the attention of the team member concerned and discussed within 48 hours of receiving the complaint. The Training Manager will then contact the individual making the complaint with a view to resolve.
If resolution cannot be found, the Training Manager will arrange a meeting with all relevant parties and agree a resolution. This will take place within 30 days. This will be final.
The Company Administrator will maintain a record of all complaints and make these available on request. All complaints must be regarded as confidential and discussed only with those parties involved.
Appendix1
Record of Complaint
Name of Individual making the complaint:
Location:
Date:
Nature of complaint
Resolution Agreed:
Signed Complainant:
Date:
Signed by Training Manager:
Date:
Appendix 2
Referral of Complaint
Date of referral:
Training Managers Name:
Nature of complaint:
Date Referred to Head of Assessment Centre:
Actions agreed:
Signed off by Training Manager:
Date:
Signed Complainant:
Date:
Disclaimer
PRT-TRAINING makes every effort to ensure the information published on this website is accurate at all times. It disclaims any liability for error or omission, however caused. PRT-TRAINING does not maintain any of the sites provided as links. It therefore does not assume responsibility for the contents of any other site, nor does any link constitute endorsement of that site, its sponsor or its contents.
